Resident Property Management Services

We regularly inspect the properties we manage to ensure they are maintained to the highest standard. We also like to meet the residents of the properties we manage to put a face to a name and discuss any concerns they may have.

It is important to plan ahead when it comes to major works to ensure there are sufficient funds to cover the costs of these, without the need for the residents to have to stump up a large sum in one go. At all our developments, we prepare a plan for the major works the residents would like carried out and advise on the realistic timeframes and costs of these, so there are no nasty surprises later on.

We have an out of hours phone number all our residents can use as an additional service in the case of emergencies. We appreciate that the unexpected can happen and you may need someone to turn to in such circumstances.

We prepare tailor made plans for the routine maintenance at each of our developments, so services such as gardening, window cleaning and general maintenance of the communal areas is carried out as often as the residents and us have agreed is necessary to keep all communal areas in tiptop condition. We keep on top of all contractors to ensure standards are maintained and regularly inspect the developments we manage to verify that the contractors are fulfilling their duties.

We strongly believe in sourcing local contractors for our developments and more often than not, engage contractors recommended by the residents we look after. We are also happy to inherit any existing contractors when we are instructed to take over a new site, as we appreciate that whilst the management relationship may have broken down, the contractors may have remained reliable.

We understand keeping residents in the loop is important with all our services. We endeavour to respond to all emails and calls within 24 hours on a weekday and 48 hours on a weekend or bank holiday (much sooner in an emergency). We also make sure all our residents are kept fully informed either by way of bulletins, newsletters, email updates or via our social media pages when there is anything noteworthy taking place.

We understand it is essential that all buildings and estates are compliant with health and safety legislation and the law in general. We will always ensure health and safety reports and fire risk assessments are carried out as often as is necessary and any recommended action taken. We also ensure all our contractors are fully compliant and keep up to date with any changes in the law so we can ensure your home is safe.

In addition to site visits and regular bulletins, we think it is important to hold annual general meetings with the residents. This gives each and every resident an opportunity to express their opinions and raise any concerns they may have. These meetings are always fully minuted and copies of the minutes are promptly sent to every resident after the meeting, so those who cannot attend are still kept informed.

When a resident comes to sell or remortgage its property, the buyer or lender will require an information pack to provide them with details about the property and block it is proposing to purchase. An information pack is essentially a collation of documents presented to a potential purchaser, which provides details of the service charge, ground rent, any future major works, buildings insurance and any other information concerning the building as a whole. We put these packs together within 48 hours of request.