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Mandeville also acts as the managing agent for a number of freeholders, to ensure the prompt collection of ground rent and service charge, health and safety compliance and keeping value in the building.
With ground rent and freehold investment becoming more and more popular Mandeville is rapidly expanding its freehold portfolio and differentiating itself from other managing agents.
Mandeville achieves this by efficiently looking after its freehold clients by sourcing the best insurance policies, passing on payments as soon as they are received and dealing with any applications for consent, so our clients don’t have to.
A key part of our role as your managing agent will be to set the service charge budget at the beginning of the financial year. This is worked out based on the actual costs spent in the previous financial year. What is spent each year is entirely down to the needs of the building. We work closely with our clients to make savings where we can or to spend extra on the important things that may need urgent attention.
We will collect the insurance rent and ground rent on our clients’ behalf. We will always ensure prompt collection, with any interest being added on late payments, and ensure this is passed on to our freehold clients within days of receipt of the last payment.
As your managing agent, we will deal with reconciling the accounts at the end of the service charge year, with these then being audited by an independent accountant. These will always be sent to all leaseholders so they can see exactly how their service charge has been spent.
When leaseholders come to sell, assign or remortgage their property, the assignee, buyer or lender will require an information pack to provide them with details about the property and block they are purchasing in. As your managing agent, we endeavour to provide this pack within 48 hours of request and answer any additional queries expeditiously.
We are happy to use our clients’ existing brokers to source insurance for each development and/or also source alternative quotes for comparison and the most comprehensive cover. If there is a claim, we will liaise directly with the leaseholder making the claim to make everyone’s life easier.
We understand it is essential that all buildings and estates are compliant with health and safety legislation and the law in general. It is our role as managing agent to the freeholder, to always ensure health and safety reports and fire risk assessments are carried out as often as is necessary and any recommended action taken. We also ensure all our contractors are fully compliant and keep up to date with any changes in the law so we can ensure your building is secure.
We understand that lease extensions are an important part of freehold management and freeholder clients will want to ensure that before agreeing an extension, all sums due under the lease are paid up to date. We will liaise with the leaseholders’ solicitor to provide all necessary information and also have close working relationships with industry experts such as surveyors and valuers should our freeholder clients require any further assistance in this respect.
We understand keeping you in the loop is important. We respond to all emails and calls within 24 hours on a weekday and 48 hours on a weekend or bank holiday (much sooner in an emergency). We also make sure all our residents are kept fully informed either by way of bulletins, newsletters, email updates or via our social media pages when there is anything noteworthy taking place. This means our freeholder clients are not chased by residents that have been kept in the dark.
We understand freehold investment is often a long-term plan for our clients. We ensure value is kept in all our developments by regularly reviewing and implementing a maintenance plan and upholding the image and appearance of our developments. We understand our freeholder clients have an asset to protect and we work hard to ensure that protection is maintained.
We guide residents through the Right to Manage process from start to finish, so residents can finally take back the control of their developments and have a voice in important management decisions.
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With a hands-on team, open and transparent communication and many cost saving ideas, resident management companies need look no further for a new residential managing agent.
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Our knowledge and expertise make us the ideal managing agent choice for developers. From the pre-construction phase, through to completion, ongoing management and assisting with snagging, our services take the stress away from developers.
Find out moreMandeville will often act as the managing agent to the freeholder. The primary duties of the managing agent, in those circumstances, are to ensure the prompt collection of ground rent and service charge, health and safety compliance and keeping value in the building. In addition, at Mandeville we offer an all-round portfolio management service to take the hassle out of freehold investment.
These two terms are often used interchangeably but are actually quite distinct. A managing agent, like Mandeville, is a third-party contractor that residents or a freeholder/developer will engage to provide the shared services to an estate or block.
A reference to a management company, on the other hand, is usually a reference to a residents’ management company that has been put in place to make the day to day management decisions at a block of flats or estate. That management company is usually incorporated when the development is first constructed, and each owner is entitled to become a member of that company. That way, the residents have a say in who they appoint as the managing agent to deal with the management tasks on the residents’ behalf.
It is the management company that is in control of the management decisions including what works are completed and what costs are incurred. The managing agent is simply there to facilitate and action the management company’s requests.
Answers to common block and estate management FAQs can be found on our property management FAQs page.
