Data Protection Privacy Statement
Mandeville Estates (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any Mandeville Estates affiliated website or corresponding with us by telephone, email or letter you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is:
Mandeville Estates
Upper Deck Admirals Quarters
Portsmouth Road
Thames Ditton
Surrey
KT7 0XA
Information We May Collect From You
We may collect and process the following data about you:
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Information You Give Us
You may give us information about you by filling in forms on any Mandeville Estates affiliated website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, and/or when you report a problem with our site. The information you give us may include your name, address, email address, phone number, financial and payment card information.
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Information We Collect About You
- A CCTV system may monitor parts of the building or estate within which you own a property for up to 24 hours a day. This data is recorded. With regard to each of your visits to our sites, we may automatically collect the following information
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number
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Information We Receive From Other Sources
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services) and may receive information about you from them.
Uses Made Of The Information
We use information held about you in the following ways:
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Information You Give To Us
We will use this information:
- to carry out our obligations arising from our appointment as managing agent of the block/estate within which you own a freehold or leasehold property and to provide you with the information, products and services relating to that property that you request from us
- to ensure that content from our websites is presented in the most effective manner for you and for your computer
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Information We Collect About You
We will use this information:
- to carry out our obligations arising from our appointment as managing agent of the block/estate within which you own a freehold or leasehold property
- to administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- to improve our websites to ensure that content is presented in the most effective manner for you and for your computer
- to allow you to participate in interactive features of our service when you choose to do so
- as part of our efforts to keep our websites safe and secure
- to make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them
- to alert you to any changes to our services or our websites
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Information We Receive From Other Resources
We may combine this information with information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure Of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
- If Mandeville Estates Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and the affairs of its customers will be one of the transferred assets
- In the event that we are instructed to transfer the management of the estate/block within which your property is located to another managing agent, we may disclose your personal data to the new managing agent
- Where we engage third parties in relation to the data uses outlined elsewhere in this policy
- In relation to claims for arrears of service/rent charge and/or forfeiture proceedings (includin claims brought jointly with other parties)
- When reporting to our client or clients on any/all matters relating to the performance of our obligations arising from our appointment as managing agent of the block/estate within which you own a freehold or leasehold property
- When reporting to our client or clients on any matters that affect the block/estate within which you own a freehold or leasehold property
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Mandeville Estates Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
Where Will We Store Your Personal Data
The data that we collect from you may be accessed in a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of our obligations in relation to the estate/block within which your property is located, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to your data being accessed for processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
All information, save for credit/debit card payment information, that you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Your Rights
We will inform you if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party. You can exercise your right, at this time, to prevent such purposes. You can also exercise the right at any time by contacting us at info@mandeville-pm.co.uk.
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access To Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
What Are Cookies?
A cookie is a small file of letters and numbers that a website stores on your computer either in the memory of your
computer or other devices such as mobile phones, tablet devices.
These cookies contain anonymous information that helps our website provide a better user experience to you, or to assist in improving the website by tracking your interactions.
Why We Use Cookies?
Our website uses cookies to distinguish you from other users of our website in order to provide increased functionality and service. This not only helps us to provide you with a better experience but also to help us improve our website and services. By continuing to browse the site, you are agreeing to our use of cookies
Unless you have adjusted your web browser settings, (if and where possible), to refuse cookies, our system will issue cookies as soon as you visit our website or related online services. However, in doing so, you may find that certain functionality or services may be impaired or unavailable to you. If you are trying to delete or disable cookies on your mobile phones, tablets, or any other internet-enabled devices, please refer to the manual that was provided with it, or to the device manufacturer’s website.
The cookies we use only contain anonymous information to improve the services we offer and do not contain personal information.
It is also important to point out that not all cookies used by this website are created by us. These cookies (referred to as third-party cookies) are covered below.
What Cookies Do We Use?
The cookies we use are generally only to provide functionality or analytical services. We use the following cookies:
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Strictly necessary cookies
These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services
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Analytical/Performance Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily
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Functionality Cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)
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Targeting Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. You can find more information about the individual cookies we use and the purposes for which we use them within the 'Cookies Names And What They Do' section below
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Analytical Cookies
Our website uses Google Analytics, a web analytics tool provided by Google, to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Cookies Names And What They Do
- _UTMA: This cookie helps us determine the number of unique visitors to our website.
- _UTMZ: This cookie helps us determine the referral method for people visiting our website. This helps us to analyse the traffic arriving at our website and to determine which are the most popular routes (e.g. direct, search engine search, email link).
- _UTMB: We use this Google Analytics cookie to help us to record the length of individual sessions from our users on our website. Each time you move to a new page within our website within 30 minutes of arriving the cookie updates so that we know that you are still actively using our website within a single session.
- _UTMC: Similar to _utmb, we use this Google Analytics cookie to help us record the length of individual sessions on our website.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
Embedding Content
From time to time we may embed photos or video content from websites such as Flickr or YouTube. As a result, when you visit a page containing these items you may be presented with cookies from these websites.
We do not control these cookies and you should check the relevant third party’s website for more information on their cookies usage or privacy policies.
Changes To Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, if appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
